Furniture Discovery has established strong relationships with excellent nationwide delivery companies to ship your order in the most reliable, safest and fastest way possible. As soon as your order ships, we will notify you by e-mail. You will receive your tracking number for your shipment, shipping company contact information and what you should do when you receive the shipment.
You should track your package online or by contacting the carrier. Most companies provide an estimated delivery date. If there is any issue with your shipment, contact us as soon as possible. You can also track your order via My Account. Please note that we cannot ship to PO Boxes or Military APOs.
We have several methods of shipment available:
1. Small Parcel
Whenever possible we will ship smaller, lighter items via UPS, FEDEX or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Your product will arrive between 2 and 6 business days after it leaves the warehouse.
2. Truck Delivery
The delivery truck will park in front of your home, and unload the product near curbside or tailgate. You are responsible for moving the product inside the house. If you are ordering a large item, please note that you may need a couple of people to help carry it inside.
Most truck delivery companies offer additional services to help you move items from the truck into your house. Once we e-mail you your tracking information, you can contact the shipper directly to inquire about additional services. It is your responsibility to pay the truck freight carrier directly for any additional services.
The estimated delivery time for truck deliveries is 3-9 business days, depending on your location.
It is your responsibility to inspect the delivery when it arrives. If the box is damaged or you have a concern with the packaging or delivery, please write Product Damaged clearly on the sheet the delivery person asks you to sign. This ensures that if there is any damage to your purchase, it will make it easier to resolve the problem.
3. White Glove Bronze Freight (Inside Delivery)
A two man team will bring the item inside the threshold of your residence. If you live in a home with a garage, the product will be left in your garage. If you do not have a garage, the product will be left in your front entrance. The product will not be carried upstairs. If you live in an apartment above the first floor of a building, the product will be carried up to two (2) flights prior to the threshold.
The product will be left in the original packaging. The estimated delivery time for this option is between 1 and 4 weeks, depending on your location.
It is your responsibility to inspect the delivery when it arrives. If the box is damaged or you have a concern with the packaging or delivery, please write Product Damaged clearly on the sheet the delivery person asks you to sign. This ensures that if there is any damage to your purchase, it will make it easier to resolve the problem.
4. White Glove Silver (Room of choice)
A two man team will bring the item inside your residence to the room of your choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
The product will be left in the original packaging. The estimated delivery time for this option is between 1 and 4 weeks, depending on your location.
It is your responsibility to inspect the delivery when it arrives. If the box is damaged or you have a concern with the packaging or delivery, please write Product Damaged clearly on the sheet the delivery person asks you to sign. This ensures that if there is any damage to your purchase, it will make it easier to resolve the problem.
5. White Glove Platinum (Room of choice, unpack the product, and light setup)
A two man team will bring the item inside your residence to the room of your choice. This includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights, please contact us*.
The shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other or on top of each other).
Ask the shipper to leave the packaging, in case you may want to return the product. We cannot accept any returns without the original packaging.
The estimated delivery time for this option is between 1 and 4 weeks, depending on your location.
It is your responsibility to inspect the delivery when it arrives. If the box is damaged or you have a concern with the packaging or delivery, please write Product Damaged clearly on the sheet the delivery person asks you to sign. This ensures that if there is any damage to your purchase, it will make it easier to resolve the problem.
*White Glove service must be ordered prior to the shipment of your product. This service does not include moving your existing furniture, wall décor, or rugs. Please make sure that the space where you want your furniture placed is cleared and ready for your new addition(s). White Glove service does not include: plumbing or installation of vanities, or provide wiring or installation of electrical components.
